Privacy policy

Last updated: October 16, 2026

This Privacy Policy explains how NestPaw ("we", "us", "our") collects, uses and shares your personal information when you visit or buy from our store. We never sell your personal information for money.

Where this policy applies

Our store serves customers in the United States, Canada, New Zealand, Switzerland and Singapore. We do not sell to, ship to or target customers in the European Union, the European Economic Area or the United Kingdom.

Information we collect

  • Contact details: name, email address, phone number (if provided)
  • Order details: shipping and billing address, items purchased, order history
  • Payment details: processed securely by our payment providers (such as Shopify Payments and PayPal). We do not see or store your full card number.
  • Device and browsing data: IP address, browser type, device type, pages viewed and how you interact with our store, collected through cookies and similar technologies
  • Communications: messages you send us by email, including photos for refund requests

How we use your information

  • To process, ship and deliver your orders
  • To send order confirmations, shipping updates and tracking
  • To handle refunds, replacements and customer support requests
  • To prevent fraud and keep our store secure
  • To improve our store, products and shopping experience
  • To send marketing emails, only if you subscribed (you can unsubscribe at any time)
  • To show you relevant ads on platforms such as Meta (Facebook and Instagram), TikTok and Google
  • To meet our legal and tax obligations

Who we share it with

We share your information only with service providers that help us run our store:

  • Shopify, which hosts our online store
  • Fulfillment partners, such as Zendrop and their suppliers, to prepare and ship your order
  • Shipping carriers, to deliver your order and provide tracking
  • Payment processors, to process payments and refunds securely
  • Advertising and analytics partners, such as Meta, TikTok and Google, to measure and improve our ads
  • Authorities, when required by law or to protect our rights

Cookies and tracking

We use cookies and pixels to keep your cart working, remember your preferences, understand how visitors use our store and measure our ads. You can block or delete cookies in your browser settings, though some store features may stop working. We honor Global Privacy Control (GPC) browser signals as a request to opt out of targeted advertising.

International transfers

Your information may be stored and processed in the United States, China and other countries where our service providers operate. We rely on these providers to protect your data with appropriate safeguards.

How long we keep your information

We keep order information for as long as needed to fulfill your order, handle refunds and meet tax and accounting requirements. We delete or anonymize information we no longer need.

Your privacy rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information
  • Receive a copy of your information in a portable format
  • Opt out of targeted advertising or the "sharing" of your information for ads
  • Withdraw consent to marketing at any time
  • Not be treated differently for using your privacy rights

These rights may apply under U.S. state privacy laws (such as California, Colorado, Virginia, Connecticut and Texas), Canada's PIPEDA, New Zealand's Privacy Act 2020, Switzerland's Federal Act on Data Protection (FADP) and Singapore's Personal Data Protection Act (PDPA).

To use any of these rights, email us at officialcozzi@gmail.com. We may need to confirm your identity before acting on your request. We respond within 30 days, or sooner where the law requires. You may also contact your local data protection authority if you have a concern.

Children

Our store is not intended for children under 16, and we do not knowingly collect their personal information.

Security

We use reasonable safeguards to protect your information, and payments are handled through encrypted, PCI-compliant providers. No online service is 100% secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed.

Contact us

For any privacy question or request, email officialcozzi@gmail.com.